How would you manage an incident after an agent sends an incorrect external action?

Instruction: Give your immediate response and recovery plan, including how you would communicate what is known and prevent unsafe retries.

Context:

A fictional account-management agent sends renewal offers after employee approval. A customer reports receiving a 40% discount instead of the approved 10%. The tool log records a successful send, but the team does not yet know whether one or several customers were affected. The email cannot reliably be recalled, and the agent has permission to send further offers.

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I would disable the affected sending capability and appoint an incident lead, while preserving the evidence needed to reconstruct approval and execution. I would not have the agent retry, resend, or send a correction before we understand what happened...

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