Turn an executive request for AI savings into a discovery plan.

Instruction: Describe your first meeting, the evidence you would request, and the decision you would return to the sponsor.

Context:

A fictional COO says, “Use AI to reduce support costs by 20% within six months.” Finance tracks total support spending, but nobody has agreed a cost baseline, service-quality guardrails, or an owner for the proposed changes. Support volumes are seasonal. You have ten working days for discovery and may interview support staff, finance, IT, and the sponsor.

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I'd use the first meeting to clarify what the 20% means: a reduction in cash spending, cost per resolved case, or more capacity within the same budget. Those imply different decisions. I'd also ask which service outcomes cannot worsen and whether staffing, contracts, or workflows can actually change within six months...

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