Instruction: Explain how you would design a support agent that moves fast without breaking policy or creating bad escalations.
Context: Assesses whether the candidate can design a practical architecture and explain the main tradeoffs. Explain how you would design a support agent that moves fast without breaking policy or creating bad escalations.
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I would optimize around the support workflow, not around response speed alone. The agent should resolve straightforward cases quickly, stay within policy when the issue becomes sensitive or ambiguous, and escalate with a strong summary when it should not continue alone.
That means the design needs policy-aware routing, access...
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